LuLu Exchange is Hiring: Manager – Customer Experience & Complaints

  Are you passionate about enhancing customer experiences and managing customer relations? Do you have a track record of handling customer feedback and driving improvements in service quality? If so, LuLu Exchange wants you to join their team as a Manager – Customer Experience & Complaints in Dubai.

About LuLu Exchange

LuLu Exchange is a trusted name in financial services across the Middle East and beyond. Known for its excellent customer service, LuLu Exchange provides fast, secure, and convenient money transfer and currency exchange services to millions of satisfied customers. Our commitment to customer-centric operations has earned us a leading spot in the financial services industry, and we are continuously expanding our horizons.

We value innovation, teamwork, and exceptional service delivery, and we are looking for talented individuals who share our values to help us reach new heights.

Position: Manager – Customer Experience & Complaints

Location: Dubai, UAE
Experience Required: 7-8 years in a similar role
Education: Graduate in a related field

Job Responsibilities

As the Manager of Customer Experience & Complaints, you will play a key role in ensuring that our customers receive a seamless and delightful experience at all touchpoints. Your responsibilities include:

• Develop and Implement Strategies: Formulate and implement customer experience strategies to enhance the overall quality of service across all channels.
• Measure NPS & Analyze Feedback: Measure and analyze Net Promoter Score (NPS) to identify areas of improvement and drive initiatives that elevate customer satisfaction.
• Build Relationships: Build and maintain strong relationships with key stakeholders both within and outside the organization to ensure smooth operations and efficient communication.
• Call Centre Operations Management: Oversee call center operations to ensure that customers receive the highest level of support and that service quality remains consistent.
• Utilize Customer Feedback: Leverage customer feedback to drive improvements and changes to services, ensuring we are always improving.
• Complaint Resolution: Manage and oversee the complaint resolution process, ensuring that all issues are addressed promptly and efficiently.
• Ensure Compliance: Ensure that all processes comply with company policies and regulatory guidelines.

Why Join LuLu Exchange?

At LuLu Exchange, you will be part of a dynamic and supportive environment where you can make a real impact on our customer service journey. You’ll have the opportunity to lead a talented team and work on innovative solutions to improve the customer experience. Additionally, LuLu Exchange offers:

• A competitive salary and benefits package
• Opportunities for career growth and development
• A collaborative and inclusive workplace culture
• The chance to work with an industry leader in financial services

How to Apply

Interested applicants who meet the requirements are invited to send their updated resumes to:

📧 recruitment@ae.luluexchange.com

Please note that only shortlisted applicants who meet the specified requirements will be contacted for further stages of the hiring process.

Conclusion

Join LuLu Exchange and be part of a forward-thinking organization dedicated to delivering exceptional customer experiences. As Manager of Customer Experience & Complaints, you will have the unique opportunity to lead initiatives that shape the future of our customer services and enhance our reputation as a trusted financial service provider.

Apply today and take the next step in your career with LuLu Exchange!